POLICIES
MAKE-UP CLASSES
In the event that class is postponed by a weather event, mechanical issue, or some other unforeseen event, a makeup class will be scheduled at the discretion of the TUMBLEBUS operator (and in conjunction with the contracting business’ official). Postponed classes will be confirmed with the contracting business and any inquiries pertaining to rescheduling can be made with them, or information can be obtained on your school's page on this website or on TUMBLEBUS Allstars' social media pages.
If a postponed class cannot be made up by TUMBLEBUS Allstars, and the full year's payments have been made, a refund will be given for the classes not held.
Because Tumblebus Allstars’ schedule is set by matching schools in close proximity, a class that is cancelled at the discretion of your child’s school (other than weather related) will not have a make-up class scheduled.
“REFUNDS”
Because the TUMBLEBUS strives to uphold the highest standards in safety, reliability, and cleanliness, refunds for absences will not be given except for under extenuating circumstances. Please contact Nate to make him aware of said circumstance.
UNENROLLING YOUR CHILD
When an enrollment is received, it is assumed that you are signing your child(ren) up for the remaining classes in the season. If, at any time, you wish to unenroll your child(ren) from the Tumblebus Allstars enrichment program, it is requested that you make make us aware of your wishes in writing by emailing us at Nate@TumblebusAllstars.com.
CREATIVE PAYMENT PLANS
On most enrollment forms, there will be two or three payment frequency choices, depending on the length of your school's TUMBLEBUS program. I understand that people's financial situations can change and/or are different from other families’. Therefore, I am always open to coming up with a solution that works for both your family and my business, so please always feel free to approach me with an inquiry.
For the reason listed above ('“Refunds”), one solution that is not available is a pay-as-you-go (pay for only the classes your child attends) payment plan.
Additionally, in order to streamline invoicing for everybody, the submission of “random” payments (any amount that is a partial payment) is not allowed. Due to having to edit invoices/automatic payments, a $10 re-billing fee will be added to your balance for each occurrence.
FOOTWEAR
When the weather is warm, Mr. Nate allows the kids to take off their shoes. In order to make the most of your child(ren)'s class time, please send them to school in easy-off/easy-on shoes.
Sometimes, when one child is not wearing socks, other children who are, will follow suit and remove their socks. In order to avoid confusion, please send your child to school with a spare pair of socks that they may wear on the TUMBLEBUS in the event that they're not wearing any on TUMBLEBUS day.
SOCIAL MEDIA/MARKETING RELEASE
Occasionally, the TUMBLEBUS staff may photograph students with the intent of furnishing the pictures to the contracting business, using the pictures in various marketing materials (i.e. – pamphlet handouts, our website, social media, etc), or for other special projects such as gifts to the children. AT NO TIME WILL THERE BE ANY IDENTIFYING INFORMATION. If you would like to opt-out of this policy, please do so in the appropriate area on the enrollment form.
FEES
REGISTRATION FEE
As of Fall 2023, there is a new registration fee of $10 due upon enrollment.
This is to offset the cost of hiring somebody to do the billing while Nate is leading your kids in classes.
The registration fee is a one-time, per-family (not per child) fee.
The registration fee will be waived for anybody who pays in full or pre-enrolls their child over the summer (before September 1st) so that invoices and automatic payments can be set up ahead of time.
Payments of any kind are not required (but can be made if desired) during the pre-enrollment period. There is a payment page after the enrollment page.
LATE FEE/RETURNED CHECK FEE
There will be a one week grace period for all payments, after which a $10 late payment fee will be assessed for each week payment has not been received.
Additionally, any returned check(s) shall incur a fee of $20 per check ($30 per check for school paid visits) or the cost of the returned check, whichever is greater.
The minimum charge for credit card payments is $50 - Therefore, under certain circumstances, the billing frequency chosen may not be available and your invoice will be adjusted to reflect this policy (eg - There are 5 weeks left in an 8-week session and you chose a bi-annual payment. In this example, half of 5 weeks worth of payments would equal less than $50, thus the full 5 weeks would be billed at one time).
CONVENIENCE/INCONVENIENCE FEE
Payments of amounts other than what is due will be subject to a $5 “inconvenience fee.”
e.g. - If your invoice is for $50 and you make a payment of $60 (or $40, or anything other than $50), a $5 fee will be added to your total balance because the amount of the remaining payments will need to be adjusted and updated.
Mostly applies to checks/cash, although it may apply to credit card payments in certain instances.
The only instance in which this policy won’t apply will be for overpayment of a final invoice, at which point, a refund will be issued for the overpaid amount.
CANCELLED INVOICE/AUTO-PAYMENT FEE
For whatever reason, Paypal Credit Services (my credit/debit card processing company) allows customers to cancel their invoices and auto-payment setups. If an invoice or auto-payment is cancelled without first being cleared with Nate Schur, the owner of Tumblebus Allstars (in which case, Nate is more likely to cancel it for your anyway), a $30 re-billing fee will be applied to your invoice.
CHARGEBACK FEE
Similar to cancelled invoices/auto-payments, if there is a payment dispute, you must first contact Nate to resolve the dispute.
I’d much rather work with my customers to figure out where a mistake may have been made on my end or to help you understand your payments than have to deal with a chargeback.
Mistaken/unnecessary chargebacks are also subject to a $30 repayment fee, or the cost of the chargeback fee, whichever is greater.
INVALID CREDIT/DEBIT CARD
If you choose a credit/debit card installment plan (anything other than a full/annual payment), which MUST BE enrolled in the auto-pay program, please provide a credit or debit card whose expiration date is later than August 2024. Additionally, please double and triple check that all the information (card number, expiration date, security code, etc) is entered correctly.
There is a $10 fee for credit/debit card payments that need to be re-processed due to the payment being unsuccessful.
There is a one-time per season. card replacement forgiveness. Subsequent card replacements will be subject to this fee.